Refund Policy

At znaati LLC (“znaati,” “we,” “us,” or “our”), we value our customers and want you to feel confident when shopping with us. Please review this Refund Policy before placing your order.

1. All Sales Are Final

All purchases made through the znaati online store are final sale.

We do not accept returns or exchanges for:

• Change of mind

• Buyer’s remorse

• Incorrect size selection

• Incorrect color or product selection

• Personal preference

• No longer wanting an item

Please review all product descriptions, sizing information, photos, and product details before completing your purchase.

2. Pre-Orders

All pre-orders are final sale.

Pre-orders are processed after the advertised pre-order cutoff date, not from the date the order was placed.

Unless otherwise stated, pre-orders require approximately 4–6 weeks for processing after the pre-order period closes. Orders will be shipped after processing and production are complete.

By placing a pre-order, you acknowledge and agree to this timeline.

Because pre-orders are placed and produced based on customer orders, refunds or cancellations may not be available once the pre-order period has closed and processing or production has begun.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at mailto:contact@znaati.com as soon as possible.

Please include your:

• Order number

• Description of the issue

• Clear photographs of the item

• Photographs of the packaging and shipping label, when applicable

We will review the issue and determine whether a resolution is appropriate.

4. Resolution of Customer Concerns

Although znaati LLC does not offer standard returns or exchanges, we are happy to work with customers to find a reasonable resolution when a legitimate issue occurs.

Depending on the circumstances, znaati LLC may, at its discretion, offer:

• A replacement

• Store credit

• A partial refund

• A full refund

• Another reasonable resolution

Any resolution will be determined on a case-by-case basis. Contacting us does not automatically guarantee a refund, replacement, exchange, or other form of compensation.

5. Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

Once znaati LLC processes the refund, the time it takes for the funds to appear in your account may depend on your bank, credit card company, or payment provider.

znaati LLC is not responsible for delays caused by third-party financial institutions or payment processors.

6. Shipping Costs

Original shipping charges are generally non-refundable unless otherwise required by applicable law or determined by znaati LLC as part of an approved resolution.

7. Contact Us

If you have a concern regarding your order, please contact us at:

znaati LLC

Email: mailto:contact@znaati.com

Website: znaati.com

Please include your order number when contacting us so we can locate your purchase and assist you.